Last updated 3 November 2026
Privacy Policy
This explains what CONEWER collects when you use CONEWER Wi-Fi, this website, the CONEWER app and the CONEWER Owner app, why we need it, who can see it and how long we keep it. We collect only what we need to run the service. If you run a store with CONEWER Wi-Fi, also read Store owners.
The rules for using the service are in our Terms of Service.
Who we are
CONEWER is a Wi-Fi service in the Philippines, run by Sagitta Technologies Co., 2nd Level HQ, Elijah Business Center, Salawag, Dasmariñas, Cavite 4114, Philippines. We decide how your information is used and are responsible for it under the Data Privacy Act of 2012 (Republic Act 10173).
CONEWER Wi-Fi hotspots are installed at partner stores. The store owner provides the place and power; CONEWER runs the Wi-Fi service, your account and payments.
What we collect
Your account
Your mobile number and password (stored only as a secure hash, never readable). Optionally your name, a profile picture (a character you pick or a photo you upload) and your app settings.
Wi-Fi sessions
When a device goes online: its Wi-Fi MAC address, the local IP address the hotspot gives it, the device type (from the browser or app), which hotspot, start and end times, and how much data it used. Any name you give a device.
Payments
Top-up amount, method (GCash, Maya, QR Ph or card), status, time and the payment reference. Payments are processed by PayMongo: we never see or store your card number, e-wallet login or PIN.
Hours and transfers
Your balance and its history: top-ups, hours used, refunds, and hours you send to or receive from other numbers.
Pings, reactions and reports
If you post a Ping about a store: the text, any photos you add, the store, and when you visited (from your Wi-Fi session, to show "Connected here"). The reactions you give to Pings and Deals, and any posts you report or people you block.
Help and Telegram
If you link Telegram or message @conewer_help_bot: your Telegram user ID, and the phone number Telegram shares when you choose to share it (to confirm your account, for example to reset a password). Messages you send to support, so we can answer them.
Website and server logs
Like most websites, our server records requests (IP address, time, page, browser type) to keep the service running and secure. The site uses one sign-in cookie; no advertising or tracking cookies.
What we don't collect
- Your location. The Wi-Fi map can show where you are, but your location stays on your phone and is never sent to us.
- Camera pictures. Scanning a friend's QR code happens on your phone; nothing is saved or sent.
- What you do online. We don't record the websites or apps you use, or the content of your traffic. We only count the amount of data.
- Your contacts, SMS or call logs. The app never asks for them.
- Advertising IDs. There are no ads in CONEWER and no ad or analytics trackers.
How we use it
- To create your account, sign you in and help you recover it.
- To get your device online, time your session and stop it when your hours run out.
- To credit top-ups, keep your balance and history, return unused hours, and send hours you transfer.
- To send the alerts you turn on (for example low-time reminders on Telegram) and to answer your support messages.
- To pay partner stores their share, keep accounting records, and prevent fraud and abuse of the network.
We do this because it's needed to provide the service you signed up for, to meet our legal and accounting duties, and for our legitimate interest in keeping the network safe. We do not sell your information or use it for advertising.
How long we keep it
- Account details: while your account is open. When you delete it, see Delete your account.
- Wi-Fi session details (MAC address, IP address, data used): up to 90 days after the session ends, then deleted.
- Payment and balance records: as long as tax and accounting law requires. After you delete your account they are kept without your name or number.
- Pings and their photos: until you delete them or your account.
- Support messages: until your question is solved, and no longer than one year.
- Server logs: a few weeks.
Store owners
If you have an owner account (the owner dashboard or the CONEWER Owner app), we also collect:
Your owner account
Your email, password (stored only as a secure hash) and optionally your name. Your GCash number for payouts.
Earnings and payouts
The access points you've paired, the earnings they make, your payout requests and transfers, and partner arrangements you set up with other owners.
Your store page
What you add: store name, category, opening hours, phone, description, logo, cover and gallery photos, and the store's map pin. The pin is taken from your phone's location only when you tap to pin your store; we never track where you are.
Deals and replies
Deals you post (text and photo) and your replies to Pings.
Telegram alerts
If you connect Telegram: your Telegram user ID and the phone number you share, to send the alerts and summaries you turn on and to reset your password.
Fingerprint sign-in
If you turn it on in the CONEWER Owner app, your sign-in details are encrypted on your phone and unlocked by your fingerprint. Your fingerprint never leaves your phone and CONEWER never sees it.
Who sees it: your store page and Deals are public on the Wi-Fi map, in the app and on the web. Partners you invite see the earnings you share with them. Your email, GCash number and earnings are private to you and the people who run CONEWER.
How long we keep it: your account, store page and Deals while your account is open. Earnings and payout records as long as tax and accounting law requires, also after you close the account.
Your rights
Under the Data Privacy Act you can ask to see the information we hold about you, correct it, delete it, or object to how we use it. You can change your name, picture and settings yourself in the app (Profile), and delete your account at any time.
If you think we have mishandled your information, contact us first. You can also complain to the National Privacy Commission (privacy.gov.ph).
Security
Everything between your phone and CONEWER travels encrypted (HTTPS). Passwords are stored as one-way hashes. Access to customer data is limited to the people who run the service. No system is perfectly secure, but we take care to protect your information and will tell you and the National Privacy Commission if a breach puts you at risk.
Children
CONEWER accounts are meant for people 18 and over, who can pay with an e-wallet or bank app. We don't knowingly create accounts for children. If you think a child has an account, contact us and we'll delete it.
Changes to this policy
If we change how we use your information, we'll update this page and the date at the top. For important changes we'll also tell you in the app.
Contact
For privacy questions or requests (see, correct or delete your information), email support@conewer.com with "Privacy" in the subject, or message the bot.